​Welcome to Your New Smile Journey!

At our practice, every new patient isn’t just another appointment—we welcome YOU as a new member of our dental family. From your very first call through your comprehensive exam and personalised treatment plan, we’ve designed an experience that is caring, engaging and built on trust.

1. The First Connection: A Warm Welcome Begins Online and Over the Phone

What We Do:

  • Easy Appointment Booking: Our website offers an intuitive appointment scheduler, giving you the freedom to choose a time that suits your busy schedule.
  • Friendly First Impressions: When you call or fill out our online form, you’ll be greeted by a smiling, knowledgeable team member. We are committed to answering all your questions and setting your expectations clearly from the beginning.

These are the team members you might see/ meet when you come to our practice reception:

 

2. Arriving at Our Practice: Comfort Meets Care

Your First Step In:

  • Convenient Location: We are located at the crossroads of the main Melbourne- Epsom road (called Napier Street in this area, and Lyons Street = Holdsworth Road. We are the big, beautiful white-blue building on your left if going toward Epsom (477 Napier Street, White Hills). We have ample car-parking space and also a bus stop (Plumridge St / Napier St (White Hills) just adjacent to our practice.
  • A Cozy and Inviting Environment: Once you step into our office, you’ll notice an environment designed to help you relax, from the soft lighting and comfortable seating to the welcoming décor. We are always happy to offer you tea/ coffee if you’d like that.
  • Clear Guidance: Our reception team will guide you through the check-in process, ensuring that you feel comfortable and informed about what happens next.

3. The Comprehensive Consultation and Exam

Your Journey Continues:

  • Personalised Consultation: Our dentists take the time to understand your dental history, concerns and goals. During your consultation, every detail is discussed, ensuring you feel heard and understood.
  • Thorough Examination: Using advanced diagnostic tools, we perform a complete exam that includes digital x-rays and intraoral scans. This step is all about creating a picture of your oral health so we can plan your treatment with precision.
  • Building Trust: Our friendly dentist will explain every step of your exam, answering questions and addressing any concerns. You are never just a number here—your comfort and understanding are our top priorities.

4. Your Personalised Treatment Plan

Tailored for You:

  • Crafting Your Smile: Based on your exam results and personal goals, our team collaborates to design a custom treatment plan—whether it’s routine care, cosmetic enhancements or restorative work.
  • Easy-to-Understand Options: We use simple language and visual aids to explain each treatment option. Our goal is to empower you with the knowledge needed to make confident decisions regarding your oral health.
  • Ongoing Support: From the consultation to the treatment room and beyond, our follow-up processes ensure continuous support. We’re with you every step of the way, answering your questions and making adjustments to your plan as needed.

5. The Follow-Up and Beyond: Building a Lasting Relationship

Beyond the Appointment:

  • Seamless Post-Treatment Care: We schedule follow-up visits right at the end of your appointment to ensure your healing process is smooth and that you’re completely satisfied with your results.
  • Patient Portal: Our secure online portal keeps you connected with us. You’ll have access to your treatment schedules and reminders, and you can even message us with any questions after your visit.
  • Community and Support: We believe in a lasting relationship. Our oral health tips and patient events are designed to keep you informed and engaged long after your initial visit.

Arrange Your First Appointment Today!

Your journey with us is more than a dental appointment—it’s the beginning of a relationship built on care, trust, and quality. We look forward to welcoming you in person and helping you achieve a smile that not only looks great but feels truly cared for.